The VBC is a cashless venue - cash is not accepted at the concession stands or bars. Cash is still allowed at the Havoc merchandise stands and chuck-a-puck table.
The Huntsville Havoc Season Ticket Holder entrance is located in the hallway adjacent to the Huntsville Havoc front office and VBC Box Office.
Season Ticket Holder doors will open 1 1/2 hours before puckdrop and remain open until puck drop. Single-game ticket holders are asked to enter via the main Propst Arena doors which open one hour before puck drop.
To provide a safer environment for the public and significantly expedite guest entry into PROPST ARENA, the VBC has created a Bag Policy that limits the size and type of bags that may be brought into the arena.
The VBC recommends leaving bags at home. However, if a bag is necessary, the bag must meet the following criteria:
- The VBC has a clear bag policy. Clear bags cannot exceed 12" x 12" x 6"
- Non-clear bags under 5”x7” will be permitted. Any type of non-clear bag exceeding 5”x7” in size will not be permitted inside the arena.
- Diaper bags and medical bags must be clear and meet VBC bag policy specifications. Baby and infant care items (bottled formula/milk, small snacks) are allowed in the clear diaper bag but must have a child present.
- Exceptions may be made for medically necessary items only after proper inspection by security personnel. Medical bags or special medical equipment can be screened at any of our venues’ entry points for your event. Guests who have these items should alert security to check their bags and tag as a medical-approved bag.
- A full bag policy for the Von Braun Center is available on the building’s website by clicking here.
PROHIBITED ITEMS:
•Outside food and beverage, weapons, pets, strollers, and professional camera equipment are strictly prohibited.
ADDITIONAL PROHIBITED ITEMS:
Aerosol cans
Backpacks/Briefcases/Suitcases
Bottles or cans
Cameras/camera bags
Chains
Coolers
Firearms
Fireworks
Flashlights
Food and drink purchased outside of the Von Braun Center
Frisbees and/or beach balls
GoPro cameras
Illegal drugs or alcohol
Jewelry or belts of any kind containing spikes or studs
Laser pointers
Pepper Spray
Pets
Pocketknives
Poles or sticks
(including signs attached to poles)
Recording devices
Selfie sticks
Stun gun/ Taser
Umbrellas
Weapons or other dangerous devices
GUEST CODE OF CONDUCT:
At the Von Braun Center (VBC), we strive to create a welcoming environment where all guests can enjoy safe, inclusive, and respectful experiences. This Guest Code of Conduct outlines the standards of behavior expected at all VBC venues and events.
We ask that all guests uphold the values of respect, inclusion, and safety—in their words, actions, and interactions with fellow attendees and VBC staff. Guests who choose not to follow these guidelines may be subject to removal from the property without a refund.
Prohibited Behavior:
The following actions are not permitted in any VBC venue or on the surrounding property, including parking areas:
- Interfering with the event, performers, athletes, or staff in any way.
- Using abusive, obscene, or threatening language or gestures.
- Engaging in physical altercations, aggressive behavior, or throwing objects.
- Creating disruptions that negatively impact other guests’ enjoyment of the event.
- Consuming alcohol irresponsibly or underage drinking (21+ with valid ID required).
- Smoking (prohibited by state law).
- Ignoring instructions from VBC staff or emergency personnel.
- Sitting in seats not assigned on your ticket or refusing to show your ticket upon request.
- Blocking aisles, standing on seats, or climbing on building structures.
- Sitting or standing on seat backs, or stepping over/onto seats.
- Obstructing the view of other guests for prolonged periods.
- Engaging in unauthorized commercial or promotional activities.
- Exhibiting disruptive, harmful, or disorderly behavior, as determined by VBC staff.
Additional Reminders:
- Please be courteous when entering and exiting the venue.
- If you witness inappropriate behavior, report it promptly to a VBC usher or staff member.
- Ejected individuals must leave the premises immediately.
- Violation of this policy or any applicable federal, state or local laws may result in ejection without a refund.
